Your first port of call for answers to our most frequently asked questions. If you can't find the answer to your question below and continue to have difficulty using this site, please e-mail us:

Q: I feel uncomfortable about journaling or don't know where to start, do you have any suggestions?

A: Please check out our Journaling 101 page here

Q: What do I do if I don't want to answer a particular question today?

A: By Default, the FOML journal is set up to require an answer to each question. Journaling the FOML way is at its most powerful when you create a database of answers that you can later reflect on in order to pick out patterns and to note changes. Recording just one word is enough and, if you really can't find that word today, why not record the reason why you don't want to answer the question? Anything that helps you to get to the root of that feeling is valuable.

Q: I have shared some answers, but now changed my mind about sharing, is there anything that I can do?

A: You can either disable or delete sharing links from the 'Shared Answers' section of your user area. 'Disable’ deactivates a social sharing link and enables you to reactivate it from the sharing list later. ‘Delete’ deactivates the social sharing link and removes it from this list completely.

Q: I can't find my previous answers, what do I do?

A: You can access previous answers from the 'Review Answers' section of your user area, which will open in a calendar of the current month as show below:

Green dots indicate dates on which you completed your journal entries - click on one to show the entries from that day.

Red dots show dates on which you didn't complete journal entries and therefore no information is available.

To view a range of dates, click on the magnifier and the top of the calendar and to the right of the month and year. Enter the range of dates that you wish to review to create a table that looks like this:

Q: I can't find a Toolkit or Course that I have purchased - where is it?

A: Our courses and downloads will automatically download to your computer once you have checked your basket out via Paypal. Please check your computer's Downloads Folder.

If a problem has occurred during your check out process please re-try. If the problem persists please email us at

Q: How long do I have access to a purchased Toolkit or Course for?

A: Once you have purchased a course, it will appear in the 'My Downloads' section of your user area. It will remain available in 'My Downloads' for as long as you hold a FOML account.

Q: I'm trying to check out a Course or Toolkit without success

A: Please check that you have created and are logged in to your user account. You will not be able to make any purchases from the FOML shop without a user account.

Q: I'm receiving emails at a time that's not working for me - can I change that?

A: You can change your e-mail Preferences in the Settings section of your user area. There are you are able to change the time of both reminder and review emails.

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